Our support... knowing what you need

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Launching your online business is not a one-time event. It's an exciting adventure that connects you with new customers and brings in more revenue. It can also become time-consuming and tedious without a solid plan for growth, leaving you spinning your wheels in frustration.

We recognise that your time is best spent connecting with your audience and doing what you do best. That’s why we’ve developed our Dedicated Web Care plans. Let us partner with you to build a marketing strategy, while handling all the technical details to keep your data secure. We are your digital life preserver!

Working with us means you can relax while your website continues to drive attention and customers into your business.
The best part, you don’t have to do it yourself!

Daily Backups, Software Updates & Security Scans

Sit back and relax while we handle security scans, and performance checks and more to keep your site humming.

Keep tabs on your site’s performance with personalized analytics reports delivered right to your inbox each month.

Never worry about hackers again. Our Hack-Free Guarantee promises that if your site gets hacked, we’ll fix it for free.

Help Desk Support When You Need It Most

We’ll handle support tasks on your web site. You can ask us to change your theme, configure a plugin, add a widget, update your page and more!

When you need help, you need it fast. We’ll respond quickly to your task so you don’t have to worry about it. Contact our help desk at any time.

Support time is limited to web site tasks only and does not roll over.

Optimised Web Hosting & Maximum Performance

Your site will be optimised to for the fastest speed, highest security, and kept on par with current web standards.

Host your site on our lightning fast servers and you’ll never have to deal with slow loading pages again.

We’ll tweak your site for the best performance possible.

Dedicated Web Support Plans with No long term contracts &you can cancel at anytime.

Website Support
Lite

£95 p/month + VAT

Best for Small Business Sites updated monthly which includes:

Optimised Web Hosting*, Backups & Software Updates

Free SSL, Security Scans & Hack Free Guarantee

Up to 30 minutes of trusted support each month (does not rollover)

Custom Analytics Reports & Training Portal Access

Website Support
Plus

£295 p/month + VAT

Best for Actively Growing Businesses updated weekly which includes:

All LITE features

Up to 2 hours of trusted support each month (does not rollover)

Example: Move a widget, fix a bug, add a page, install a plugin, add an image, update content

Priority Response

Website Support
Advanced

£495 p/month + VAT

Best for High Traffic Businesses needing daily updates which includes:

All PLUS features

Up to 5 Hours of trusted support each month (does not rollover)

One 45-minute strategy meeting every 90 days

Frequently Asked Questions

It’s natural to have questions about our services. Below are some of the most common frequently asked questions. If your question is not answered then reach out and contact us.

We can make content updates, theme or stylesheet adjustments, add new plugins, configure forms and much more. From code to general WordPress issues, we’ll take care of any website task.

Tasks do not include items outside the scope of WordPress. We will let you know if your request is not included in the plan and you can authorise us to complete it at our regular hourly rate. This includes things like updating third-party applications, Search Engine Optimisation, Marketing Plans and Social Media.

If you need help with those services, please contact us for more information on how we can help.

Should you need support beyond what your monthly plan allows, we will respond with an estimate for the additional work. We will deduct any remaining support time for the month from the overall estimate.

We strive to respond to every support task within 1 business day.

Depending on the nature of the request, we may need a few days to complete it. During this time, please keep an eye on your email in case we have any follow-up questions.

Each website needs to have it’s have it’s own package. If you have more than one website, we will be happy to add it to a new plan of your choosing. Your websites can be on different plans if that makes the most sense for your business.

Our hosting plans are completely optional, but why host your site elsewhere when you can have it hosted with the team that regularly maintains your site and knows what’s best for it?

Our servers are optimised to work with your specific software to provide the best performance possible. We’ll even help you move it.

We strive to earn your business each month. Therefore, we won’t lock you into a contract and you can change your support plan or opt out of our services at any time.

No problem. We’d be happy to chat with you about your business needs. Click here to contact us and one of our team members will be in touch.
For security purposes, we strongly believe that email and web sites should be hosted separately. For the best email delivery and response, we recommend setting up your email with Google’s G suite. It’s very inexpensive and you can have multiple addresses for your business.

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Here is our FREE 7 simple steps to increase website enquiries for your New Homes development Guide

We hope it goes some way to helping you with your website.

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If for any reason you don’t have the time or resources to implement any of the ideas in the guide, then please feel free to reach out to us. We would love to schedule a 15 minute exploratory chat with you to find out if you would be a good fit for our services.